Anna Pickard returned to her home in San-Francisco and discovered that her son's teddy bear Sutro hadn't made the flight back from a family vacation in Hawaii. Naturally, her son was in tears because his beloved stuffed animal was across the country.
Pickard emailed the Grand Hyatt Kauai where they had been staying and got an amazing response from Julien Woerpel, the housekeeping director. They had found Sutro, along with Kauai, a newly purchased toy Hawaii monk seal. Woerpel says he empathized with the situation due to having two kids of his own, so he made sure the teddy bear had an amazing time during his extended stay.
Sutro became a VIP guest as they took him around the resort and took photos of him having a good time with his new buddy Kauai. Woerpel emailed the family photos of Sutro and Kauai who were hanging out with employees, at the hotel spa getting a manicure, going for walks and lounging by the pool.
Pickard received the email and then left a notecard on her son's pillow to share that Sutro was having too much fun and wanted to stay a little bit longer, but he'd be home soon.