Brian Hall was waiting in the drive-thru at the chain restaurant's East Ridge, Tennessee location when he got a flat tire. That's when an unnamed employee came out to assist. Hall wrote on his Facebook page, "My tire somehow went flat in the drive through so they rushed out to replace it for me with their hydraulic Jack." The post was written alongside a photo of Hall and the employee in the drive-thru changing the tire.
Not only did this employee help Hall in replacing his tire, the restaurant made sure not to let Hall leave without replacing his meal with fresh, hot food and two free cookies.